Obvious Damage or Shortage
Shortages or damages noticed at the time of delivery should be noted on the bill of lading or receipt and signed by the delivery driver. If the obvious damage of the delivery seems to be heavy, refuse it immediately and call us.
If concealed damage is found, please contact the carrier within 48 hours and ask for inspection by the carrier´s agent within 10 days of the delivery date. A claim can then be filed with the carrier. Please keep all packaging material as it may be needed as an evidence.
Map is different from what you expected
A map delivered to you, maybe different from what you expected. In that case, you can send the map back to us and receive a refund or replacement. Returned maps must be in a original and 100 %
re-sellable condition and must be returned within fourteen (14) days of receipt. We will gladly refund the costs of the products returned, but we are unable to refund shipping costs.
Incorrect shipments (wrong items, wrong quantities)
If you receive a shipment that contains wrong items or wrong quantity of items, you will receive full credit. Please contact our Service Hotline or send us an email to arrange the credit or to get a Return Authorization Number.
Returns will not be accepted without prior authorization! BEFORE you return an item to us, please call our Service Hotline at 1-888-580-0845 or send an email to
return(at)geosmile.com to submit your Return Request. Please provide your order number and customer name. We will provide you with a Return Authorization Number.
Write this number clearly visible on the outside of the package.
Please allow up to two weeks for processing your refund.
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